AlertPay Support Center

Q: How do I send money using a credit card?

Solution
You can use your credit card to send funds to friends, family and sellers. To do this, you must login to your AlertPay account and add your credit card to your profile information. Once your credit card has been added to your profile, you can use it to send money.

A. Follow these steps to send money if you have already added a credit card to your AlertPay account:

1. Login to your AlertPay account.
2. Click on "Send Money".
3. Enter payment details, including the receiver"s email address, amount and purchase type and click on "Next".
4. Verify information and select shipping address, if applicable.
5. Choose method of payment. Check the "Use my credit card" box and select your credit card.
6. Enter your Transaction PIN and click on "Send".

Your payment has been sent successfully.

B. If you have not already added a credit card to your AlertPay account, follow these steps:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Financial", click on "Credit Cards".
4. Enter credit card details and click on "Next".
5. Verify details and check box to agree to "Terms and Conditions".
6. Click on "Finish".

Q: How do I add a credit card to my account?

Solution
To add a credit card, just follow these instructions:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Financial", click on "Credit Cards".
4. Enter in your credit card details and click on "Next".
5. Check the box to agree to the terms and conditions.
6. Click on "Finish".

Your credit card has been added successfully.

Q: Do you accept debit cards?

Solution
Yes, we accept debit cards only if they are issued by Visa or MasterCard. You can use your debit card the same way you can use a credit card. Please note that you cannot deposit or withdraw money with your debit card. You can only use it to make direct payments through the Send Money feature or a seller’s payment process.

Q: What is the spending limit for credit cards?

Solution
Currently, the spending limit with a credit card is $500 USD due to our agreement with Visa and MasterCard. This limit is reset at the beginning of each calendar month. If you need to spend more than $500 in one month, you can add a second credit card which will also have a $500 limit, giving you access to $1000 a month by credit card.

Q: How many credit cards can I add to my account?

Solution
You can add a maximum of five credit cards to your AlertPay account, including those you have deleted from your account. Please note that you can only have a total of three active credit cards in your AlertPay account. If you delete them, you can only add up to two more credit cards to your account.

Q: Which currencies are available for credit card spending?

Solution
You can choose to be billed in USD, GBP, EUR, CAD, CHF, HKD, NOK, SEK, and DKK. This way you can save money on costly currency conversion fees.

Thank you for your understanding.

Q: What types of cards do we accept?

Solution
We accept Visa, MasterCard and American Express, as well as debit cards issued by Visa or MasterCard.

Q: How do I pay an email invoice?

Solution
All you have to do is click on the link in the email invoice. That will bring you to our checkout counter where you can make your payment by e-wallet or credit card.

Q: What is a Transaction PIN?

Solution
When you signed up for your AlertPay account, you were asked to create a Transaction PIN. A Transaction PIN is required every time you send money, request money, withdraw funds, make a payment, close your account or change any information in your AlertPay account.

This is an extra level of security to protect your account and personal information. If you have forgotten your Transaction PIN, please follow these instructions to reset it:

1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Personal", click on "Transaction PIN".
4. Click on "Forgot your Transaction PIN?" and follow the instructions.